One of the key reasons I had in applying to KCJS was its CIP component, particularly since I hoped to gain some experience volunteering and offering whatever skills I had to a museum. The path to obtaining this museum volunteer opportunity took some turns however; I was told that it was rather difficult to get a volunteer placement with a museum but remained reluctant to give up on this, and Professor Henry Smith, the former director of KCJS suggested that I could contact an acquaintance of his at the Kyoto Institute of Technology Museum and Archives, Namiki Sensei (the director of the museum), who offered me the opportunity to volunteer at the museum.
Every Monday, I would catch the train after lunch to Matsugasaki for a three-hour volunteer session. I worked mainly with two colleagues who arranged various tasks for me. These tasks were largely administrative; I might sort out and scan posters one day, catalogue and translate Chinese posters the other, and place letters of notification into letters for mailing on another day. One might think that such administrative tasks would not have “really” shown me what working in a museum is like, but I think that that might have been the point – the backbone of museum work often consists of simple but tedious administrative work.
These administrative tasks also provided a lens through which I could view the relationships that the museum had with their clients, and the work culture of the museum in general. Two particular incidents come to mind. The first was when I was sorting the letters notifying the museum’s patrons that there was a new exhibition on architectural models coming up when I noticed that they had been personalised, with the addressees’ names handwritten and a short line or two explaining the relevance of the museum to their organisations or interests. This was presumably done to encourage greater visitor turnout, although I think that it also highlights the care that the museum took in thinking about how to personalise these invitations. While I do not agree with essentialist descriptions of a “Japanese” work culture, I found this to be a unique aspect that I had not seen before at the other places that I had interned at in Singapore. It is unclear if this was a thing unique to museums in Japan or if it is a hallmark of museums in general but I think that it is reflective of the regard that this particular museum holds for its relationship with its clients.
The other incident was when there was a mistake with the phone number printed on one of the posters for an upcoming exhibition, necessitating the manual blanking out of the misinformation using correction tape. Although I had been assigned the task, my two colleagues worked with me, and other colleagues came over from time to time to help out. Contrary to the stiff rigidity I had been expecting, the work culture at the museum was wonderfully relaxed, with my colleagues being quite at ease with Namiki Sensei (I once jumped up to greet him when he walked into the room to speak to us but my colleagues remain seated and they began to chat casually). My colleagues took care to remind me to go for a break at 2:30 pm every session, and would offer me delicious snacks from the staff pantry. They were also keen to speak to me on a variety of topics, and always patient whenever I had any queries.
In terms of advice, I would say that, however cliché, one’s attitude in the course of a CIP activity that involves volunteering is key. To make that statement less ambiguous, I think that there are two key components to this attitude. The first is having an open mindset, and the other is being aware that it is less of what the opportunity can do for you and what you can offer it. Although I am a history major, I had never had prior experience with art history and had never thought I would work in an art museum. I admitted as much to Namiki Sensei while expressing interest in learning more about art history, and he took this into account, reassuring me that there was work I could do even with my lack of experience, such as translation. As such, I stumbled into this volunteer opportunity not knowing what was in store, but emerged from it with a new interest in looking at posters and thinking about their historical significance.
I also walk away with an added appreciation for the culture of omiyage. Bringing omiyage back from one’s travels is a very effective way of creating a conversation topic, and on a practical level, also helps feed hungry colleagues on their breaks!